Career Opportunities at Upstate Orthopedics

Job Standard/Operational Needs:
Responsibilities include greeting and rooming patients, reviewing Meaningful Use metrics in EPIC, taking vital signs, setting up injections, removing sutures/staples, and applying and changing dressings. The nurse will also assist with appointment scheduling, chart preparation, image order completion, stocking rooms, and sterilizing instruments. EMR proficiency, ability to multitask, critical thinking skills, and flexibility are imperative.

Minimum Qualifications:
NYS licensed/registered LPN. Current CPR certification through the American Heart Association or the American Red Cross is required. Prior office and orthopedic experience preferred but not required.

Workday hours:
Generally, Monday-Friday 8:30 am - 5:00 pm and evening hours, as needed.

Pay: $21.00-$29.00 per hour

Benefits Include: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

Submit resumes to: willmarl@upstate.edu

Job Responsibilities:

Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments. Obtains required demographics and insurance data and enters information into EPIC. Capable of setting up accounts, adding and/or changing demographics and insurance information, understands procedures needed to ensure accuracy. Follows protocol to merge duplicates. Proficient in following provider preference scheduling protocols and office wide scheduling protocols to ensure patients are scheduled appropriately and with the proper sub-specialty. Accurately prepares add on charts. Obtains necessary notes, reports and results from referring providers.

Communicates the necessity of diagnostic testing films and reports needed for the appointment as appropriate. Possesses strong customer service skills. Ability to listen effectively to maintain patient confidence and trust. Ability to effectively communicate in both a verbal and/or written manner with patients, providers, co-workers and management.

Knowledgeable in all aspects of insurance referrals. Obtains necessary insurance authorizations from primary care offices as needed. Informs patient of authorization responsibilities as appropriate. Documents authorization information in EPIC. Accurately registers all patients; proficiently obtains and enters all demographic and billing information; properly documents notes in account. Consistently identifies when referrals are required, submits appropriate requests to the authorization team and/or notifies patients to obtain.

Knowledgeable in current billing information/plans and office billing protocols/policies. Keeps up to date information regarding participation and referral information. Routinely documents the reason for the appointment, referring MD and all necessary information requested by secretarial and patient care staff. Uses appropriate triage questions to determine appointment urgency. Consistently reminds patients to bring insurance cards, co-pays and any reports, notes or imaging scans (as required).

Effectively and consistently communicates office policies with patients: Par vs. non-par insurance and thoroughly explains options self-pay, payment due and thoroughly explains options, liability and/or school insurance and thoroughly explains options on Health Exchange, par vs. non-par and thoroughly explains options willingly. Performs other assignments and duties as requested by supervisor and does so in a complete manner. Other duties and tasks as needed and directed by Supervisor or Team Leader.

Preferred Qualifications: 

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)
• EMR systems: 1 year (preferred)

Office Hours:

Generally Monday - Friday, 8:30am-5:00pm

Job Type: Full-time

Pay: $17.25-$24.00 per hour

Benefits Include: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

Submit resume to willmarl@upstate.edu.

Job Description: 

• Determine individual technique for prescribed examination and position patient properly.
• Read and interpret physicians orders.
• Properly shield patients for all examinations.
• Produce quality radiographs with correct Patient ID and markings.
• Review and evaluate images to ensure satisfactory quality.
• Maintain clean examination room and equipment.
• Communicate with patients requiring examination and procedures, and provide reassurance as necessary.
• Perform identification procedure by verbally confirming with the patient before beginning a procedure.
• Register patients, enter orders, and track patients using the RIS.
• Maintain patient confidentiality at all times.
• Must be customer service oriented and maintain a professional appearance at all times.

Preferred Qualifications:Associates Degree in Medical Radiography and License and Registration (ARRT) required. May need additional certification, depending on specialty. Two years experience as a Medical Radiology Technologist. Current CPR certification through the American Heart Association or the American Red Cross is required. May need additional certification, depending on education.

Job Type: Full-time

Job Location: In-person

Schedule: 8-hour shift

Benefits Include: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

To Apply: Send resume to bellma@upstate.edu

Job Description

Full-time position that supports providers within a high volume spine division.

Performs secretarial duties under general supervision including but not limited to:

• Scheduling appointments, relaying messages, requesting refills on patient's behalf, scanning and filing in a fast paced environment.
• Works closely with patients, Physicians, Residents, clinic, management and secretarial staff to facilitate efficient communication among all parties.
• Utilizes knowledge of medical processes and office procedures at all times.
• Effectively communicates and accurately documents via Epic EHR system relaying messages to Physicians and Patient Care team.
• Works closely with supervisor and other secretaries in the Spine division to ensure phone and message coverage.

Minimum Qualifications

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. EMR experience preferred. Orthopedic secretarial experience preferred but not required.

Benefits Include: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

Job Type: Full-time, 8 hour shift

Pay: $18.00-$25.00 per hour

Work location: In person

To Apply: Submit resume to willmarl@upstate.edu

Job Description

Full-time position that supports a high volume hand and shoulder surgeon.

Performs secretarial duties under general supervision including but not limited to:

• Scheduling appointments, relaying messages, requesting refills on patient's behalf, scanning and filing in a fast paced environment.
• Works closely with patients, Physicians, Residents, clinic, management and secretarial staff to facilitate efficient communication among all parties.
• Utilizes knowledge of medical processes and office procedures at all times.
• Effectively communicates and accurately documents via Epic EHR system relaying messages to Physicians and Patient Care team.
• Works closely with supervisor and other secretaries in the Trauma, Shoulder, Upper Extremity, and Hand divisions to ensure phone and message coverage.

Minimum Qualifications

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. EMR experience preferred. Orthopedic secretarial experience preferred but not required.

Benefits Include: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

Job Type: Full-time, 8 hour shift

Pay: $18.00-$25.00 per hour

Work location: In person

To Apply: Submit resume to willmarl@upstate.edu

Job Summary:

Available for multi-location coverage. Proficient in casting and splinting applications and associated procedures. Proficient in dressing changes, associated applications and suture removal. Consistently manages casting supplies to ensure adequate inventory. Educate patients and caregivers of specific care related to casts, splints, dressings, and durable medical equipment. Maintain appropriate levels of casting and splinting supplies. Fit patients and give appropriate instruction on a variety of DME. Familiar and proficient in EPIC EMR and BREG DME Dispensing software systems. Knowledgeable and familiar with billing and insurance procedures. Capable of anticipating doctors' and patients' needs while performing on a multi-task level in a very busy orthopedics surgical practice. Facilitates patient flow by coordinating patient care in a timely and efficient manner. Maintains patient confidentiality and complies with all HIPAA rules. Available for Ortho Now evening coverage as needed Available for occasional per diem work at local High Schools as needed.

Minimum Qualifications:

Bachelors Degree and certification by the BOC (Board of Certification), Current Athletic Training Certification, Current New York State Athletic Training Licensure, Current CPR and AED certification from the American Heart Association.

Job Type: Full-time

Work Days:
Monday through Friday 8:30 am - 5:00 pm/Evenings & weekends for game coverage as needed.

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays, and floating holidays
• Tuition Reimbursement

Pay: $22.81-$34.22/hour

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

To apply: Submit resume to willmarl@upstate.edu

Job Description

Provide Athletic Training Services to a local high school/college in coordination with physicians at Upstate Orthopedics. Infrequently provide patient care support in a clinic setting.

Current High School Openings: Christian Brothers Academy.

Responsibilities:

• Availability after school hours to provide care to student athletes as schedule allows.
• Provide home game coverage to assigned school.
• Travel with Varsity Football to away games.
• Provide care in injury prevention, evaluation and rehabilitation of injuries, first aid, and emergency care.
• Documentation of Injuries/Illness
• Assist Athletic Director as needed
• Proper Referral to overseeing Physician
• Abide by standing orders with Physician and scope of practice in NYS

Typical Work Schedule:
Full Time 40 hours/week. 2:00pm-9:00pm M-F, Saturdays as needed; *No clinic time required during Academic Year. 12-month employment contract.
*Until contract begins with assigned school, candidate may begin in clinic to help with various tasks including: room prep, patient intake, measuring/recording vitals, medical documentation during office visits with physician, casting/splinting, or other duties as assigned.

Requirements:

• Bachelor’s Degree in Athletic Training
• Must have BOC Athletic Trainer’s Certification by start date (new grads encouraged to apply)
• Must hold current CPR for Healthcare Professionals Certification
• Must have NYS Athletic Trainer’s License through the NYS Board of Education by start date

Benefits:

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), and generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

Compensation:

We offer a competitive salary that will commensurate with experience.'
'
Work Remotely: No

Job Type: Full-time

Pay: From $55,341.00 per year to $88,546 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Medical specialties:

• Orthopedics
• Sports Medicine

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

License/Certification:

• CPR Certification (Preferred)
• Certified Athletic Trainer (Preferred)
• BLS Certification (Preferred)

Work Location: Multiple locations

Job Description
Upstate Orthopedics is looking for a skilled and experienced medical AR specialist who can effectively and aggressively pursue outstanding A/R and consistently generate revenue through professional billing practices and proper and ethical collection efforts.

Job Duties:
The AR specialist will generally act as an intermediary between our patients and their health insurance carrier. You must maintain a high level of professionalism and adhere to all debt collection rules and regulations. You will handle billing and collections, claim denials, claim appeals, patient accounts, and various administrative duties. All debt-related matters will be under your purview, and you will communicate regularly with insurance carriers and patients to pursue payments.

Proficiency in the following areas is preferred:
• Knowledge of insurance guidelines, payer requirements, and carrier systems.
• Knowledge of Orthopedic CPT and ICD-10 Coding, as well as modifiers and CCI edits.
• Understanding various fee schedules.
• Knowledge and understanding of the explanation of benefits (EOB).
• Effective verbal communication with insurance payers to resolve issues.
• Ability to write solid appeal letters.
• Excellent customer service skills for interacting with patients regarding medical claims and payments.
• Ability to work well in a team environment, ability to prioritize and time manage.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, collections.
• Knowledge of medical terminology.
• Competent use of Microsoft Office.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Ability to multitask.

Skills: Oral Communication Written Communication

Schedule: Monday-Friday, 8am-4:30pm.

Experience/Education:
Associates Degree
Minimum of two years Medical Billing/Accounts Receivable experience

Pay: $18.00 plus per hour

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition Reimbursement

Submit resumes to: willmarl@upstate.edu

Job Description
Payment Posting Billing Specialist

Job Summary:

Responsible for posting insurance and patient payments as well as processing electronic remits and credit card payments. Responsible for follow-up on outstanding claims and other duties as assigned. High level of professionalism, works as part of a larger payment posting team. Assists with credits and refunds on assigned accounts.

Minimum Qualifications

• Minimum two years experience posting insurance payments in medical physicians setting.
• Experience posting insurance and patient checks and processing e-Remits required.
• Will consider equivalent combination of education and experience.

Preferred Qualifications

• Excellent communication skills and high attention to detail.
• Epic EMR experience preferred.

Job Type: Full-time

Schedule: General hours M-F, 8:00 am-4:30 pm

Pay: $19.00 plus per hour

Benefits: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
• Tuition reimbursement

To Apply: Send resume to willmarl@upstate.edu.

Job Summary:
Register patients into Epic system, complete check-in process, verify insurance coverage, obtain required signatures, and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Review and maintain EPIC workqueues. Administrative tasks as assigned by supervisor including but not limited to scanning, pre-scrubbing of accounts to identify missing information, importing consent forms into EHR, collecting disability forms and fees.

Minimum Qualifications:
1-2 years check-in, registration, insurance verification experience in medical office setting. 1-2 years clerical support in a medical office setting. Broad knowledge of insurance carriers, computer literate, self starter, highly motivated candidates with excellent and outgoing customer service skills required. Will consider equivalent combination of education and experience.

Preferred Qualifications:

• Epic EMR experience
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Job Type: Full-time

Pay: $17.25 plus per hour

Benefits Include:
Health Insurance
Dental Insurance
Vision Insurance
Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
Health Savings Account
Generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays
Tuition Reimbursement

Work Location: In person

Schedule: Monday-Friday, 8-hour shifts between 7am-5:30pm.

To Apply: Submit resume to willmarl@upstate.edu.

Job Summary:

Prepare patients for their x-ray exam by getting patients from the waiting area, bringing them to x-ray and having them change appropriately. Maintain a clean work space. Communicate with patients requiring examination and procedures, and provide reassurance as necessary. Perform identification procedure by verbally confirming with the patient before beginning a procedure. Register patients, enter orders, and track patients using the RIS. Maintains patient confidentiality at all times. Must be customer service oriented and maintain a professional appearance at all times.

Minimum Qualifications:

High School diploma or equivalent. Current CPR certification through the American Heart Association or the American Red Cross is required. May need additional certification, depending on education.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Medical Specialty: Radiology

Schedule: 8 hour shift, Monday to Friday

Experience:

EMR systems: 1 year (Preferred)
Vital signs: 1 year (Preferred)
License/Certification:

BLS Certification (Preferred)
Certified Medical Assistant (Preferred)

Work Location: In person, 6620 Fly Road, East Syracuse, NY 13057

To Apply: Submit resume to willmarl@upstate.edu.